Frequently Asked Questions
Ordering & Products
Q: What types of cedar products do you sell?
A: We offer a range of Western Red Cedar Rough Cut products and custom cuts.
Q: Do you sell cedar in custom sizes?
A: Yes, we can cut cedar to custom lengths and dimensions. Please contact us with your specifications for a quote.
Q: Is your cedar kiln-dried or green (wet)?
A: We offer air-dried (green) cedar. Product descriptions will specify moisture content and finish.
Q: What’s the difference between rough-cut and surfaced cedar?
A: Rough-cut cedar has a natural, textured finish and is slightly oversized, while surfaced (S4S) cedar is planed smooth to standard dimensions for a finished look.
Q: Do you provide grades of cedar?
A: Yes, we offer different grades (Clear, and Appearance). Clear grades are free of knots and ideal for fine woodworking, while appearance grades are more rustic and cost-effective.
Shipping & Delivery
Q: Do you ship cedar lumber across Canada?
A: Yes, we ship to most regions. Email or Call before placing your order as orders are calculated based on size, weight, and location.
Q: How is the lumber packaged for delivery?
A: All orders are bundled and wrapped to protect against weather during shipping.
Q: Can I arrange local pickup?
A: Yes, local customers can select “Pickup” at checkout to avoid shipping fees.
Q: How long does shipping take?
A: Standard orders usually ship within 7–10 business days. Custom orders may take longer depending on size and milling requirements.
Care & Maintenance
Q: Does cedar need to be sealed or stained?
A: Cedar naturally resists rot and insects, but applying a sealant or stain can help maintain its color and extend its lifespan.
Q: Will cedar change color over time?
A: Yes, untreated cedar will gradually weather to a silvery-grey patina. Many customers love this natural look, but staining can help preserve its original tone.
Q: How long does cedar last outdoors?
A: With proper care, cedar can last 15–30+ years outdoors, depending on exposure and maintenance.
Pricing & Policies
Q: How is cedar priced?
A: Prices are generally listed per unit, depending on the product. Bulk discounts may be available for large orders.
Q: Do you offer bulk or contractor discounts?
A: Yes, we offer special pricing for bulk orders. Contact us for details.
Q: What is your return policy?
A: Standard sizes may be returned within 14 days (unused and in original condition). Custom-cut orders are final sale. Please see our full return policy for details.
Q: Do you provide samples?
A: Yes, we can provide small cedar samples so you can see the color, grain, and quality before placing a larger order.